Complaint Management Software

Xybion provides a complete Complaint Management module as part of our eQCM® XD Quality Management suite. Customer complaints present unique challenges to manufacturers across multiple industry sectors. By nature, customer complaints represent dissatisfaction with either product quality or performance in a post-distribution environment. Valid complaints may lead to required changes in manufacturing product specifications or the costlier action of product recall.

The International Organization for Standardization (ISO) and the FDA’s Quality System Regulation (QSR) require well-established processes to effectively monitor and control customer complaints. To ensure effective governance and compliance, your complaint handling system should not only collect feedback from unsatisfied customers, it should also have the capability to effectively document the failure investigation process and link to the appropriate Corrective and Preventive Actions (CAPA).

Xybion’s eQCM XD Customer Complaint module is designed as part of an integrated GRC Suite to efficiently document, manage and control customer complaints in compliance with current regulatory guidelines and best practices. At the heart of the eQCM XD Customer Complaint management software module is Xybion’s powerful workflow engine that allows organizations to document and automate critical business processes to ensure compliance and operational efficiency.

The eQCM XD Customer Complaint management software module provides the flexibility to manage customer satisfaction in a broader context. With the use of action plans, notifications, and customer satisfaction ranking criteria, the organization is able to monitor customer’s satisfaction level, determine the potential impact to the organization, and take the appropriate Corrective and Preventive Action.

This powerful module delivers enhanced visibility to product or manufacturing challenges through key features such as customizable forms, communication management features and adaptable workflows that automatically trigger an investigation or corrective action based on user-defined criteria.

The Xybion eQCM XD Suite delivers a comprehensive platform for GRC and quality management. Our comprehensive solution includes embedded best practices and flexibility for deployment in any system environment. eQCM XD is seamlessly integrated with standard enterprise technologies including Microsoft, Oracle, Documentum and others to ensure compatibility with most systems environments.

Key Features:

  • Enterprise Platform as a Service
  • On-Premise, SaaS Deployment Options
  • Advanced Integrated Technologies
  • Flexible Process Control Engine
  • Compliant with Current Regulatory Guidelines
  • Compatible with OCEG GRC Framework ensures Sustained Compliance and Governance

Other Modules:

CAPA MANAGEMENT

AUDIT MANAGEMENT

QUALITY MANAGEMENT REPORTING

INTERNAL CONTROLS

IT GOVERNANCE

NONCONFORMANCES

INCIDENT MANAGEMENT

DOCUMENT MANAGEMENT

LEARNING MANAGEMENT

CHANGE MANAGEMENT

PROGRAMS AND OBJECTIVES